Shipping Policy

Shipping Policy

Welcome to Home Relax Studio! We strive to provide the best shopping experience for our customers. Please take a moment to review our shipping policy.

Shipping Options and Delivery Times

1. Free Express Shipping

  • Eligibility: All orders over $100
  • Delivery Time: 3-5 business days

2. Free Standard Shipping

  • Eligibility: Orders between $30 and $100
  • Delivery Time: 6-10 business days

3. Standard Shipping

  • Eligibility: Orders under $30
  • Shipping Fee: $4.99
  • Delivery Time: 10-15 business days

International Shipping

We are pleased to offer worldwide shipping. The above rates and delivery times apply to all international customers.

Return Policy

At Home Relax Studio, we want you to be completely satisfied with your purchase. Our return policy is as follows:

1. Return Period
You can return your goods within 30 days of receipt.

2. Return Conditions

  • No Reason Returns: If you wish to return an item for any reason other than damage, you will be responsible for the return shipping costs.
  • Damaged Goods: If your item arrives damaged, we will accept returns, refunds, or exchanges depending on the condition of the goods. We will cover the return shipping costs for damaged items.

How to Initiate a Return

  1. Contact Us: Please email our customer service team at [your contact email] with your order number and reason for return.
  2. Prepare Your Return: Securely pack the item in its original packaging and include all accessories, manuals, and documentation.
  3. Ship the Return: Follow the instructions provided by our customer service team to ship your return.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Contact Us

If you have any questions about our shipping policy, please contact us at customer@homerelaxstudio.com.

Thank you for shopping at Home Relax Studio. May you find zen peace from our shop!